Role Title: Clinic Manager

Role Summary: As the Tia Clinic Manager, you directly own operational policies and procedures, financials & performance, and patient & staff experience for the clinics you manage. You will work closely with our clinician managers to ensure your clinic(s) hit overall performance targets. You will directly manage all administrative staff. You will support the clinic team by setting the tone and intention at the clinic as an inspirational and thoughtful leader. This is an in-person role and the expectation is that you will be on-site at the clinics you manage.

Location: Santa Monica (1417 2nd St Unit D, Santa Monica, CA 90401) & Playa Vista (12775 Millennium Dr #130, Los Angeles, CA 90094)

Tia Company values you “spike” on:

• Lead with compassion
• Achieve excellence, with regard to impact over effort
• Ownership mentality
• Experiment always, despite the possibility of failure
• Practice a meritocracy of ideas
• You approach ambiguity with excitement and readiness to problem-solve
• Teamwork-centric but with respect for top down directives when necessary
• Act as a pack, not a lone wolf
• Find joy and gratitude every day

Abilities:

• Ability to connect with others, exudes empathy and compassion
• Self-motivated
• Team player
• Excellent communicator
• Excellent client-service orientation
• Extremely good at prioritization
• Highly organized
• Process-oriented thinking
• Ability to drive to decisions
• High EQ- good interpersonal communication + empathy
• Great time management
• Problem perception + escalation
• Creative problem-solving
• Ability to manage and communicate up
• Can navigate ambiguity
• “Rallies the troops”

Skills:

• Proficiency in MS/Google Suite
• Budget and P&L management
• Ability to interpret & act on performance metrics
• Customer service skills
• Process of creating and implementing SOPs
• Problem perception + escalation
• Recruiting & hiring processes
• Skills to motivate. You can build a team of leaders
• Talent magnet / people management
• Must thrive in a start-up environment, be comfortable with change, and effective at change management for your team

Responsibilities:

• Responsible for hiring, onboarding & training of clinic administrative staff
• Create staff schedules, manage payroll, talent development for your team
• Assist in the opening of new clinics
• Maintain Tia space cleanliness & hospitality standards
• Monitor & manage clinic financials– including external vendors, supply costs, wage rates
• In partnership with clinician managers, implement processes to ensure clinic hits quality of care, compliance, & financial goals
• Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
• Manage the patient feedback escalation process for your market by ensuring feedback is escalated to the right stakeholders and resolved, and that the patient feels heard
• Identify, plan and participate in marketing activities and community events that increase patient volume and engagement
• Act as a representative of Tia to potential members, health system partners, etc. via clinic tours & external meetings
• Ensure clinic operations run smoothly, including ownership of all systems and processes
• Participate in the product feedback and development cycle
• Set the tone and intention of your clinic to inspire positive collaboration with your team by acting as a pack, not a lone wolf

Additional Information:

• Must be able to work some flexible/non-traditional hours including occasional weekends and some holidays
• Proven leadership in the healthcare industry
• At least 2 years of management experience (multi-unit experience is a plus)
• Hospitality background a plus
• Medical, dental, and vision benefits
• Paid holidays, vacation, and sick leave
• 401k benefits
• Open to travel 5% of the job (outside of managed clinics- to other markets, offsites, new space openings)
• Per California Pay Transparency Laws (as of Jan 1, 2022), please see below for the compensation range for this role ($97,000-$130,00)
• *Position will be managing clinics in West Los Angeles area

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!