Telehealth PCA (Patient Care Advocate)

Hey Jane

Hey Jane

Legal
Remote
Posted on Friday, September 9, 2022
All positions are fully remote from protected states in the eyes of abortion law (CA, CT, DE, IL, MA, NJ, NM, NY, CO, HI, MD, VT, and WA)
We are Hey Jane, a virtual reproductive and sexual health clinic that always puts patients first.
From day one, we've been committed to providing safe, discreet medication abortion treatment—and have helped more than 30,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone. Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares.
The team at Hey Jane is looking to expand our team by adding a detail oriented, human-centered, tech-savvy Patient Care Advocate with a background in medication abortion who can provide excellent customer service on a full-time basis.
Spanish speaking is a bonus!
Compensation: $60,000 annual

This team member will..

  • Answer patient questions about their treatment
  • Troubleshoot patient concerns about shipping, refunds, etc
  • Track patients through their journey
  • Help maintain appropriate HIPAA compliance within EMR

Minimum Requirements

  • Healthcare background, ideally as an MA, PCA or CNA

Bonus points for..

  • Spanish speakers
  • Previous work from home experience
  • 1+ years in abortion care
At Hey Jane, we work towards the vision of having equitable healthcare, changing the status quo, and rebuilding the way people experience healthcare—and bring that same vision to our workplace. We’re an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.